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How to Ask the NDIS for a Support Coordinator and Keep It

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Are you navigating the National Disability Insurance Scheme (NDIS) support coordinator world and finding it complicated? Are you seeking advice on how to ask for and keep a facilitator’s assistance? Look nowhere else! In this comprehensive guide, we’ll show you how to approach the NDIS for a facilitator and offer sound advice on how to maintain their assistance. This article will arm you with the knowledge and methods required to properly interact with the NDIS and obtain the assistance you need, whether you’re a participant, a family member, or a carer.

What is the NDIS, and Why is a Support Coordinator Important?

Before we dive into the intricacies of how to hire one and maintain their services, let’s quickly recap the NDIS and the necessity of having a care facilitator.

The Australian government’s National Disability Insurance Scheme (NDIS) was created to offer assistance and services to people with impairments. Its main objective is to assist persons with disabilities in attaining their goals, increasing their independence, and generally enhancing their quality of life.

An NDIS Care Facilitator is a specialist who represents and guides NDIS members. They aid in negotiating the NDIS’s intricacies, guarantee participants receive the right services, and assist them in selecting the care and support alternatives that are best for them. Care facilitators are essential in organising services, connecting clients with service providers, and ensuring that NDIS plans are carried out.

How to Ask the NDIS for a Support Coordinator

Now that we understand the importance of a coordinator, let’s explore the steps you can take to request one from the NDIS.

Step 1: Understand Your Needs and Goals

It’s critical to have a clear awareness of your needs, goals, and the particular support you require before contacting the NDIS. Spend some time evaluating your existing circumstances and determining which areas you require help in. This self-reflection will enable you to articulate your requirements effectively when engaging with the NDIS.

Step 2: Gather Relevant Documentation

To support your request for an NDIS Support Coordinator, gather all the relevant documentation that highlights your disability and the challenges you face. This may include medical reports, assessments, and any other supporting evidence. Having these documents ready will provide the NDIS with a comprehensive understanding of your situation and strengthen your case for assistance.

Step 3: Contact the NDIS

It’s time to get in touch with the NDIS once you have a clear grasp of your needs and goals, as well as the required paperwork. The NDIS can be contacted via their website, by phone, or by stopping by a nearby office. Explain your circumstances, let them know you need assistance, and give them the pertinent data and records you’ve obtained.

Step 4: Collaborate with the NDIS

After contacting the NDIS, they will review your request and assess whether assistance is necessary in your case. If they determine that an NDIS Support Coordinator would be beneficial, they will include it in your NDIS plan. It’s important to collaborate with the NDIS during this process, providing any additional information or clarification they may require. Remember, open communication and active engagement are key to obtaining the support you need.

How to Maintain a Support Coordinator

Once you have successfully requested an assistant from the NDIS, it’s essential to maintain a positive and collaborative relationship to ensure ongoing support. Here are some tips to help you keep your coordinator:

Tip 1: Clearly Communicate Your Needs and Expectations

Effective communication is vital to maintaining an ally. Clearly express your needs, expectations, and goals to your ally. Regularly discuss your progress and any changes in your circumstances, and provide feedback on the services you receive. By maintaining open and honest communication, you can work together towards achieving your desired outcomes.

Tip 2: Actively Participate in Your NDIS Plan

Stay actively engaged in your NDIS plan and take ownership of your goals and support. Attend scheduled plan reviews and meetings, and actively participate in the decision-making process. This demonstrates your commitment to self-management and your willingness to work collaboratively with your organiser.

Tip 3: Provide Feedback and Seek Assistance When Needed

If you have any issues with your care coordinator or the services they are offering, don’t be hesitant to voice them constructively. Likewise, contact your support specialist for guidance and assistance if you require additional assistance or run into new problems. Remember that they are there to assist you, and prompt settlement of any issues will support an environment that is conducive to effective work.


Asking the NDIS for a support specialist is a significant step towards receiving the necessary assistance and support for individuals with disabilities. By understanding your needs, effectively communicating with the NDIS, and actively engaging in your NDIS plan, you can increase your chances of obtaining and retaining an NDIS Support Coordinator.

Maintain open communication, provide feedback, and seek assistance to foster a positive relationship with your NDIS Support Coordinator. Harness the NDIS to empower individuals with disabilities by employing effective approaches and techniques.

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