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What is NDIS Support Coordination? Its 3 Levels Explained

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The national disability insurance scheme (NDIS) plays an important role in supporting people with disabilities, offering a broad range of services designed to improve their independence and overall quality of life. Among the myriad of supports available, NDIS support coordination is a crucial one because it seamlessly integrates various aspects of support to meet the unique needs of each participant.

Support coordination is not merely about connecting individuals with services; it’s about ensuring that the support provided is personalised, effective, and efficiently managed. This assistance is essential in handling the complexities of the NDIS, helping participants to make the most of the resources available to them.

Similarly, it’s important to understand the difference between NDIS support coordination and plan management, as they serve different purposes. While plan management focuses on the financial aspects of a participant’s plan, such as managing funds and paying service providers, support coordinators Adelaide are dedicated to connecting participants with appropriate services and optimising the use of their NDIS plan.

In this blog, we will discuss three levels of NDIS support coordination, mentioning the objectives, key functions, and the impact and benefits of each level.

What is NDIS Support Coordination and How Does It Differ from Plan Management?

The national disability insurance scheme (NDIS) offers a broad range of services to aid persons with disabilities in Australia to live more independently and fully. NDIS support coordination is a crucial element in this structure. It is designed to ensure the supports participants receive from the NDIS are finely tuned to meet their individual needs.

The support coordination is a bridge, connecting participants with the necessary services and overseeing their management, facilitating a tailored and efficient use of the NDIS benefits.

What is NDIS Support Coordination? Its 3 Levels Explained

Both NDIS plan management and support coordination streamline the NDIS experience and serve distinct functions.

Plan management is primarily focused on the financial aspects of an NDIS plan, handling the management of funds, overseeing invoicing, and ensuring service providers are paid. In contrast, support coordination is more about linking participants with the most appropriate services and maximising plan benefits. It’s concerned with understanding participants’ needs and connecting them with suitable support rather than the financial management side of things.

Exploring the Three Levels of NDIS Support Coordination

Level 1: Support Connection

Level 1, or support connection, is the foundation for participants to effectively use their NDIS plan. It focuses on three core objectives: ensuring participants understand their plan and its potential, connecting them with appropriate service providers, and guiding them as they begin to utilise their plan.

The processes include a detailed explanation of the NDIS plan in understandable language, an introduction to service providers that align with participant’s needs, and practical advice on incorporating services into their routines. This level aims to boost confidence, facilitate efficient connections with services, and establish a strong foundation for using the NDIS plan effectively.

Level 2: Coordination of Supports

The second level, coordination of supports, enhances the plan’s effectiveness by coordinating various supports. Its goals include holistic support coordination, building participants’ capacity to manage their support, and offering assistance in crisis situations. This level manages and integrates all forms of support – informal, mainstream, and funded, ensuring they harmonise to meet the participant’s overall needs.

It also focuses on skill development for independent management of supports and provides crucial backing during difficult times. The result is a seamless support system, increased participant independence, and robust crisis support.

Level 3: Specialist Support Coordination

At the most intensive level, specialist support coordination, the focus is on participants facing particularly complex or high-risk situations. This specialised service targets those with severe disabilities or significant mental health issues, offering expert planning and coordination to manage complex conditions. Objectives include providing specialised assistance, mitigating risks in potentially hazardous environments, and handling challenging scenarios like transitioning from long hospital stays to supported living.

This level brings expert coordination in crisis situations, risk management strategies for complex conditions, and solving intricate issues to ensure personal safety and well-being, alongside effective management of complex day-to-day scenarios.

Key Objectives and Functions of Each Level of Support Coordination

Objectives and Benefits at Each Level

The first level, support connection, aims at helping participants understand their NDIS plan, connecting them with suitable services, and guiding them through the initial stages of engaging with these services. It’s primarily about laying a solid foundation for participants to utilise their NDIS plan effectively.

Level 2, coordination of support, takes a step further by not only connecting participants with services but also focusing on effective coordination and management of support. Its goals include holistic support coordination, building participants’ capacity for self-management, and providing assistance during crises.

The third and highest level, specialist support coordination, is customised for individuals facing particularly complex or risky situations. It focuses on specialised assistance for intensive needs, risk mitigation, and managing complex scenarios.

Key Functions and Impact of Support Coordination

Across the levels, the support coordination service performs various functions to achieve its objectives. At the foundational level, it provides a detailed explanation of the NDIS plan and introduces participants to service providers, alongside offering practical advice on incorporating services into one’s daily routine. This early engagement boosts participants’ confidence, facilitates efficient connection with services, and lays a strong groundwork for future needs.

At the second level, the service focuses on comprehensive coordination of support, developing participants’ skills for independent management, and crisis management support. The impact here is a seamless integration of supports, increased independence for the participant, and robust support during crises.

The highest level, specialist support coordination, involves expert planning and coordination for severe disability management or complex mental health services, risk management in high-risk scenarios, and solving complex problems. This level of support significantly advances personalised guidance, ensures safety and well-being, and effectively manages complex situations.

Choosing the Right Level of NDIS Support Coordination

1. Assessing Personal Needs and Goals

Choosing the appropriate level of NDIS support coordination begins with a thorough self-assessment of one’s personal needs and goals. It’s important to dissect the support required to achieve these goals and how this fits into one’s NDIS plan.

Factoring in one’s aspirations and requirements helps in identifying the level of support that would be most beneficial, creating a foundation for a more personalised and effective NDIS experience.

2. Consulting with Qualified NDIS Support Coordinators

Hiring a qualified and experienced support coordinator Adelaide can be a pivotal step in navigating the complexities of the NDIS. These professionals can offer invaluable advice tailored to specific individual situations, providing clarity on which level of support coordination might align best with one’s needs.

Their expertise can demystify the NDIS landscape, making it easier for participants to make informed choices.

3. Considering Long-term Plans and Financial Situations

It’s crucial to incorporate long-term plans and potential life changes when choosing a level of support coordination. This forward-thinking approach ensures that the selected level can accommodate future shifts in needs or aspirations.

Moreover, a candid assessment of one’s financial situation is essential, as different levels of support may have varying costs. Balancing financial capacity with the need for support is key to sustaining the benefits of NDIS Support Coordination over time.


Understanding the three levels of NDIS support coordination is critical for individuals under the national disability insurance scheme (NDIS) and seeking the right support to foster their independence and well-being. Each level offers distinct types of assistance tailored to varying needs, from basic guidance and connection to services at Level 1, more involved coordination and skill-building at Level 2, to specialised, high-intensity support for complex situations at Level 3.

Choosing the right level of support is a decision that should be made carefully, considering your current needs, potential future changes, and overall goals. Consulting with qualified NDIS support coordinators Adelaide can provide valuable insights and guidance tailored to your unique circumstances. Moreover, assessing your financial situation is also crucial to ensure that the chosen level of support aligns with your budget without compromising on the quality of care and assistance you receive.

If you want to get the most out of your NDIS plan, contact My Support Coordinator today. Our expert team collaborates with the participants and families to understand their unique needs. We efficiently organise and oversee NDIS plans, ensuring you have access to essential services and support. Book an appointment with our team today and see the difference we can make in your life!

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